Westfield has reported that its smart sensor initiative to reduce electrical fire risk has reached its one-year milestone.
The insurer stated that the program, launched in May 2024, has identified and helped resolve more than 70 potential electrical fire hazards in homes and farms across the United States.
The company said the effort is part of a broader strategy to promote prevention using smart technology provided at no cost to eligible customers.
Westfield explained that the program uses a Ting sensor and app to detect irregularities in electrical systems before they lead to fires.
According to the company, policyholders receive the sensor and three years of monitoring service free of charge.
When an anomaly is detected, Westfield said a support team works with the customer to arrange for professional repairs.
Westfield has extended the program to include farmowners, following positive feedback from participants.
A customer in Minnesota was quoted as saying: “The Ting sensor detected arcing while I was at work.
“With the team’s help, I resolved the issue quickly.
“The service gave me real peace of mind.”
Another customer from Indiana said: “A severe voltage drop turned out to be a dangerously hot breaker.
“Without this program, we never would have known.”
The company said feedback like this reflects the importance of early detection in fire prevention.
Steve Butler, AVP, Personal Lines Product Management and Underwriting at Westfield, said: “At Westfield, we view safety and prevention as core to the value we deliver—not just something that begins at the point of loss.”
“This program is an example of how we’re using technology to help protect what matters most—our customers, their families, and their homes.”
Butler added: “We’re not only responding to claims—we’re actively helping to prevent them.”
“In addition to offering the right type of insurance coverage, this program is one of many ways we’re investing in smarter, safer futures for our customers.”
The company said the program aligns with its wider strategy of using technology to support risk reduction.
Westfield launched an electrical fire prevention program in May 2024.
The program uses Ting smart sensors to detect electrical anomalies in homes and farms.
More than 70 hazards were identified and resolved in the first year.
The service includes a sensor and three years of monitoring at no cost to eligible policyholders.
The technology alerts customers and connects them to support for professional repair.
Positive feedback from users has led to the expansion of the program to farms.
Customers reported early warnings of arcing and overheating electrical systems.
Steve Butler of Westfield said prevention is central to the company’s safety approach.
The program reflects Westfield’s broader use of technology for customer risk reduction.
Westfield stated it remains committed to proactive safety measures.
