ESO complete NERIS solution designed for accurate reporting

ESO Solutions, Inc. (ESO), has announced the completion of its comprehensive National Emergency Response Information System (NERIS) solution that integrates with computer-aided dispatch (CAD) and electronic health records for faster, more accurate reporting.

With over 6,000 fire agencies active and deployed across 33 states, ESO’s NERIS solution addresses the fire service’s most pressing challenge: reducing administrative burden while maintaining data accuracy and ensuring compliance.

Executive Director of Fire and EMS, ESO, Bill Gardner’s statement

Bill Gardner, Executive Director of Fire and EMS at ESO explained: “This is more than just a software change, it’s a culture change.

“Our approach reflects that reality, prioritizing seamless integrations, intuitive workflows designed for the field and comprehensive training to improve the experience of the people using it every day.

“NERIS compliance was the requirement- making it seamless was our goal.”

Features of the NERIS solution

Key capabilities of ESO’s NERIS solution include:

1. Historical continuity: Preserves access to historical reports, critical for open records requests and trend analysis
2. State-level configuration: ESO collaborates with NERIS to address state-level reporting requirements as they arise
3. Eliminated duplicate entry: ESO’s EHR integration enables users to lock a report and automatically send it, reducing duplicate data entry between systems
4. Enhanced address validation: Accepts latitude/longitude coordinates when physical addresses are unavailable
5. Seamless integration: Automatically populates personnel and incident data from CAD, scheduling vendors, ESO’s Personnel Management and the company’s extensive partner network through NFORS and APIs to reduce manual entry and errors
6. Modern user experience: Improved interface built alongside NERIS standards to enhance usability

ESO has delivered more than 23 in-person training sessions, reaching nearly 1,000 fire service professionals to address software and cultural challenges with the transition.

ESO Fire customers can access ongoing transition support through live webinars, office hours and on-demand training resources.

Agencies can also learn more through ESO’s Navigating NERIS video series- a free resource featuring conversations with fire department leaders and NERIS experts on operational insights, workflow changes and real-world implementation experiences.

Assistant Chief, Austin Fire Department, Andre de la Reza’s statement

Andre de la Reza, Assistant Chief at Austin Fire Department shared: “NERIS and ESO create an ability to have data to tell our story beyond response times.

“For years, we’ve known our work has an impact, but we haven’t always had the data to prove it in ways that resonate with city leadership or the community.

“Now we can benchmark our performance, identify what’s working and make evidence-based cases for the resources we need.

“This isn’t just about compliance- it’s about giving fire chiefs the tools to demonstrate value, secure funding and show our communities the full scope of what we do every day.”

ESO complete NERIS solution designed for accurate reporting: Summary

ESO Solutions, Inc. has announced the completion of its comprehensive NERIS solution that integrates with computer-aided dispatch (CAD) and electronic health records for faster, more accurate reporting.