First responder agencies in Archuleta County, Colorado, have announced that they have been using Oracle Public Safety‘s unified hardware and software suite since March 2024 to communicate and share information across agencies.
The modern public safety platform is helping the agencies speed issue resolution and gain the real-time situational awareness needed to help enhance the safety of its first responders and the community.
Archuleta County is surrounded by nearly three million acres of National Forest with easy access to the Rocky Mountains and southern Colorado’s picturesque landscape.
In addition to its growing population, the area is visited by thousands of tourists and outdoor enthusiasts each year.
Prior to implementing Oracle’s public safety technology, Archuleta County agencies were using outdated systems that limited inter-agency coordination.
This lack of a centralized mobile communications system meant relying on radio communications to convey information among five first response organizations, including Pagosa Springs Police Department, Pagosa Fire Protection District, Pagosa Springs Medical Center Emergency Medical Services (EMS), Archuleta County Combined Dispatch Center and the Archuleta County Sheriff’s Office.
Mike Le Roux, Sheriff, Archuleta County said: “Our agencies are responsible for 2,000 square miles, and the number of people in the region depends heavily on time of year and the tourists visiting.
“Our old dispatch and CAD systems could not keep pace with multiple incidents at the same time due to a lack of centralized information across agencies. With Oracle Public Safety Suite, we can capture and share data and communicate more efficiently and optimize our staffing conditions, which empowers our teams to quickly and effectively coordinate to resolve incidents and maintain the well-being of our citizens.”
With Oracle, the Sheriff’s Office now also has the ability to complete reports using tablets in the field rather than spending shift time in the station writing reports, meaning more time spent in the community.
In addition, the modern tools enable Archuleta to be more efficient in managing everyday tasks, such as completing the entire booking process in as few as 15 minutes versus 45 minutes or more with the prior system.
Other Archuleta County agencies shared how they are benefitting:
William Rockensock, Chief of Police, Pagosa Springs Police Department shared: “With the Oracle Public Safety Suite, we have a real-time, complete view of where our officers are and everyone involved in an incident—from dispatchers to responders—has up-to-the-second access to all the information regarding the situation and can add additional information as it comes in.
“Being able to access and upload this critical information quickly and easily has made our department more efficient and better equipped to maintain the safety of our citizens and visitors. It’s truly a one-stop shop for a comprehensive law enforcement package.”
Connie Cook, Deputy Chief for Pagosa Springs Medical Center EMS added: “Oracle has been a game changer for us in a number of ways, including providing new primary CAD mapping for critical GIS coordination across our county agencies.
“Additionally, the information we can now access and relay using Oracle’s mobile data terminals has also provided immediate benefits in our ability to provide more effective patient care.
“As another example, we have greatly improved our efficiency through the flexibility to individually run customized reports without burdening dispatch.”
First responder agencies in Colorado have adopted Oracle’s unified hardware and software suite since March 2024, to update their communication and ability to share information across agencies.
